Introduction

riba-x is committed to protecting the privacy and personal data of our users. This privacy policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Nigeria Data Protection Act 2023, European Union's General Data Protection Regulation (GDPR), and international best practices on data privacy, security and protection.

By using the riba-x platform, you agree to our Privacy Policy, and you possess the legal capacity to give consent; otherwise, you may now log out and discontinue from further interaction with our site.

Personal Information We Collect

Information you give us: we receive and store any information you provide when you register, create an account, or use our services. Click here to see examples of information we collect

Other information necessary to provide our services: You can choose not to provide certain information but then you might not be able to take advantage of many of our Services. Click here to see examples of information we collect

Automatic information: we automatically collect and store certain types of information about your use of riba-x Services including your interaction with content and services available through riba-x Services. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses riba-x Services and other content served by or on behalf of riba-x on other websites. Click here to see examples of information we collect

Information from other sources: we might receive information about you from other sources such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. Click here to see examples of information we collect.

How We Use Your Personal Information

We use your personal information to provide and improve our services, communicate with you, and comply with legal requirements. We may use your personal information for the following purposes:

• To create and manage your account
• To process and fulfill your orders
• To improve our services
• To communicate with you about our services, promotions, and offers
• To provide customer support
• To comply with legal and regulatory requirements

How We Disclose Your Personal Information

We do not disclose your personal information to third parties except as necessary to provide our services or as required by law. We may disclose your personal information to the following categories of third parties:

• Service providers and vendors who help us provide our services
• Payment processors to facilitate transactions
• Government agencies or law enforcement as required by law
• Business partners with whom we may jointly offer products or services

Retention Period

We keep your personal information to enable your continued use of riba-x Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy policy, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.

Cookies

We use cookies and similar tools to enhance your shopping experience, provide our services, understand how customers use our services (for example, by measuring site visits) so we can make improvements, and display ads. Approved third parties also use these tools in connection with our display of ads. To enable our systems to recognize your browser or device and to provide riba-x Services to you, we use cookies. 

If you agree, we’ll also use cookies to complement your shopping experience across the Riba-x merchant stores as described in our Cookie Notice. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. Third parties use cookies for their purposes of displaying and measuring personalized ads, generating audience insights, and developing and improving products. 

Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. 

Your Rights and Choices

You have the right to access, correct, and delete your personal information. You may also opt-out of receiving marketing communications from us. To exercise these rights, please contact us at the email address provided in the contact details.

Transactions with Children

Products are not sold for purchase by children on riba-x, however children's products are sold for purchase by adults. If you're under 18, you may use riba-x Services only with the involvement of a parent or guardian. 

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We store your personal information on secure servers and use encryption to protect your data during transmission.

NDPR Compliance

We comply with the Nigerian Data Protection Regulation (NDPR) and are committed to protecting the privacy and personal data of our Nigerian users. We have appointed a Data Protection Officer (DPO) to ensure compliance with the NDPR.

GDPR Compliance

We also comply with the European Union's General Data Protection Regulation (GDPR) and are committed to protecting the privacy and personal data of our European users. We have appointed a representative in the EU to act as our GDPR representative.

Changes to this Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the updated policy on our website or app.

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at [email protected] .

Examples of Information we collect.

Information You Give Us When You Use Riba-x Services

You provide information to us when you:

• search for products or services in subscribed stores on riba-x;
• place an order through riba-x Services;
• download, stream, view, or use content on a device, or through a service or application on a device;
• Provide information in Your Account (and you might have more than one if you
• Have used more than one e-mail address or mobile number when shopping through riba-x or Your Profile;
• talk to or otherwise interact with our Voice service; (subject to availability) upload your contacts;
• configure your settings on, provide data access permissions for, or interact with a riba-x device or service;
• provide information in your Seller Account, Developer account or any other account we make available that allows you to develop or offer software, goods, or services to riba-x customers;
• offer your products or services on or through riba-x Services;
• communicate with us by phone, e-mail, or otherwise;
• complete a questionnaire, a support ticket, or a contest entry form;
• upload or stream images, videos or other files to riba-x Services;
• compile Playlists, Watchlists, Wish Lists or gift registries;
• participate in community features, provide and rate Customer Reviews;
• specify a Special Occasion Reminder; or
• employ Product Availability Alerts, such as Available to Order Notifications.

As a result of those actions, you might supply us with such information as: your name; address and phone number; payment information; your age; your location information; your IP address; people, addresses and phone numbers listed in your Addresses; e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in Your Profile; voice recordings when you speak to our customer service; images and video collected or stored in connection with riba-x services, information and documents regarding identity and standing; corporate and financial information; credit history information; VAT numbers; and device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other riba-x devices.

Automatic Information

• Examples of the information we collect and analyze include:
• the Internet protocol (IP) address used to connect your computer to the Internet;
• login; e-mail address; password; 
• the location of your device or computer;
• content interaction information, such as content downloads, streams, and playback details including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
• device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
• riba-x Service metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files (e.g., file name, dates, times and location of your images));
• version and time zone settings;
• purchase and content use history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers;
• the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products and/ or content you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs),
• phone numbers used to call our customer service number; and
• images or videos when you shop in stores using riba-x Services.

We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.

Information From Other Sources

• Examples of information we receive from other sources include:
• updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
• account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services;
• information about your interactions with products and services offered by our subsidiaries;
• search results and links, including paid listings (such as Sponsored Links);
• information about internet-connected devices and services that you've linked with our services; and
• credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access through Riba-x Services include:

• status of recent orders (including subscriptions);
• your complete order history;
• personally identifiable information (including name, e-mail, password, communications and personalized advertising preferences and address book);
• payment settings (including payment card information and gift voucher, gift card and cheque balances);
• e-mail notification settings (including Product Availability Alerts, Deliveries, Special Occasion Reminders, and newsletters);
• recommendations and the products you recently viewed that are the basis for 
• recommendations (including Recommended for You and Improve Your Recommendations);
• shopping lists and gift registries (including Wish Lists and Baby and Wedding Registries);
• your content, devices, services, and related settings, and communications and interest-based advertising preferences;
• content that you recently viewed;
• voice recordings associated with your account;
• Your Profile (including your product Reviews, Recommendations, Reminders and personal profile).
• If you are a seller, you can access your account and other information, and adjust your communications preferences, by updating your account in Seller Central.
• If you are a developer participating in our Developer Services Program, you can access your account and other information, and adjust your communications preferences, by updating your account in the Developer Services Portal, developers.

Cookie Policy

We use cookies and similar tools (collectively, cookies) for the purposes described below.

Operational Cookies:

• We use cookies to provide our services, for example:
• Recognizing you when you sign-in to use our services.
• Recognizing if you are a Prime member and providing other customized features and services.
• Displaying features, products, and services which might be of interest to you, including ads on our services if they are for products and services available on riba-x.
• Keeping track of items stored in your shopping basket.
• Preventing fraudulent activity.
• Improving security.
• Keeping track of your preferences such as currency and language.
• We also use cookies to understand how customers use our services so we can make improvements. For example, we use cookies to conduct research and diagnostics to improve riba-x’s content, products, and services, and to measure and understand the performance of our services.

Advertising Cookies:

• We also use cookies to serve certain types of ads, including for products and services not available on riba-x and for certain ads relevant to your interests.
• Approved third parties may also set cookies when you interact with riba-x services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering ad content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of riba-x.
• To learn more about how riba-x provides interest-based ads, please visit the Interest-Based Ads notice. To adjust your interest-based ad preferences, please go to the Advertising Preferences page. You can see which approved third parties use cookies and manage how they use cookies by visiting our Cookie Preferences page.

Additional Information

• Operational cookies will remain on your browser for 13 months from your last visit to our services, except for cookies used to remember your privacy settings (such as Advertising Preferences), which may remain on your browser for up to 5 years. Other cookies remain on your browser for 13 months after you provide us with your consent to use these cookies.
• You can manage cookies by visiting our Cookie Preferences page. We will apply your cookie preferences to the riba-x service and the browser on which you made your choice and on any other browser where you are signed in. If you are not signed in, we may need to ask you for your choice again.
• Alternatively, the settings on your browser will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable and remove cookies, and when cookies will expire.
• Operational cookies allow you to take advantage of some of riba-x's essential features. If you block or otherwise reject operational cookies through your browser settings some features and services may not work. For example, you will not be able to add items to your shopping basket, proceed to checkout, or use any riba-x services that require you to sign in. You may also need to manually adjust some of your preferences every time you visit one of our services.